Order Fulfillment Case Study
Carol Felzien
April 25, 2008
Automated Responses, Automated status notification, Business process management, Customer Service, Order and Service Fulfillment, RMA tracking, order tracking
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The Client
The client is an online provider of products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.
The Client’s Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed … Continue Reading