Workflow Automation

The Client
The client is an online provider of products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.

The Client’s Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed … Continue Reading

Because workflow automation used to be reserved primarily for big budget Fortune 500 companies, many small to medium sized businesses still carry the mentality that, for whatever reason, it’s just not for them. They may think they can’t afford business process management. It’s a common misperception. Even if they know they can afford it, they may struggle to understand how to implement it and how it could improve daily operations in their business.

We’ve long said that business process management is for every business. To prove it, we’ve developed a one-size-fits-all list of 3 processes that virtually … Continue Reading

Heading up a company’s Human Resources Department has to be a lot like being the GM on a pro football team. You’re constantly scouting and recruiting, interviewing, evaluating your current work force, keeping your eyes peeled for additions or improvements in the “free agent” pool and monitoring the next “draft class”. But unlike a football team, which conducts its primary personnel changes in a limited time frame between spring and mid-summer, an HR director is constantly in the mode to bring on new talent.

With all of that year-round responsibility, it can be difficult to track the … Continue Reading