Workflow Automation

The Client
The client is an online provider of products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.

The Client’s Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed … Continue Reading

If you have used the Internet in the last couple of years, you probably have either heard the term “RSS” or seen those little orange wavy line icons. You even may know what the acronym stands for, or that RSS is based on XML. There’s no point in going into details. Who cares?! Because none of that really answers “What can RSS do for me?”

In reality, RSS is one of those things that once you understand the benefits, you’ll be using it left and right, and constantly thinking of ways RSS can improve your online experience. It is also kind … Continue Reading

When was the last time you thought about opening a can of tuna manually? If you’re like me, you’ve come to rely on (and maybe even take for granted) the fact that the electric can opener simplifies this routine kitchen process immensely. I for one, reserve my manual model for camping trips and other such rustic moments in the wild.

But many of us might not make that same mental leap to automation as it relates to our company’s sales process. For example, do you currently have any aspect of automation in place or is your process completely … Continue Reading

Because workflow automation used to be reserved primarily for big budget Fortune 500 companies, many small to medium sized businesses still carry the mentality that, for whatever reason, it’s just not for them. They may think they can’t afford business process management. It’s a common misperception. Even if they know they can afford it, they may struggle to understand how to implement it and how it could improve daily operations in their business.

We’ve long said that business process management is for every business. To prove it, we’ve developed a one-size-fits-all list of 3 processes that virtually … Continue Reading

Order fulfillment just seems like one of those business processes tailor made for workflow automation. By nature, order fulfillment is typically a muddled, messy process that is difficult to track and almost impossible to effectively manage, without some sort of system in place. And the larger the company, the more disorganized the process typically is.

Think about it: and order comes in to your facility. Someone has to kick off the fulfillment cycle for that order. Let’s call her Mary. From that original point of contact, how many steps are there between Mary and the … Continue Reading

Heading up a company’s Human Resources Department has to be a lot like being the GM on a pro football team. You’re constantly scouting and recruiting, interviewing, evaluating your current work force, keeping your eyes peeled for additions or improvements in the “free agent” pool and monitoring the next “draft class”. But unlike a football team, which conducts its primary personnel changes in a limited time frame between spring and mid-summer, an HR director is constantly in the mode to bring on new talent.

With all of that year-round responsibility, it can be difficult to track the … Continue Reading