Workflow Automation

The search for “why” continues

These days it is difficult to escape any business event without discussions centered on the struggling economy. In nearly all cases, it revolves around how business revenues have been negatively impacted, or specific industries are in trouble. The story is all too common. I can certainly empathize, as I have many friends and family members being hit by the recession. But for reasons I have yet to put my finger on, the economy has had no negative effect on my company. In fact, I’m beginning to suspect that it may actually … Continue Reading

The Client
The client is an online provider of products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.

The Client’s Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed … Continue Reading

I recently received a “cold” call from a web marketing firm that suddenly took a turn for the worse.

Ok, so maybe this guy was just having a bad day, but I would tend to think the owners of this company would not condone this guy’s behavior. No names have been changed to protect anybody.

Also, a little background: I have what is medically described as “profound” hearing loss in one ear, and “severe” hearing loss in the other. For the most part I can do OK with telephone conversations, but occasionally need to ask a person to repeat something. This is … Continue Reading