Business Process Automation brings Efficiency to IT Help Desk Operations
Pat Watters
April 02, 2007
Business process management, IT Processes, Workflow, help desk support
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Assuming you don’t have Saturday Night Live’s Nick Burns (Your Company’s Computer Guy) running the show, chances are each member of the IT help desk staff truly wants to be effective in solving the technical computer problems of the rest of us. Of course you probably don’t always love the job. Walking a well-educated man through the process of turning on a printer probably ranks pretty low on your “things I can’t wait to do today†list. But in general, you enjoy the challenge of fixing the problem and getting everything up and in working order again. … Continue Reading