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Order Fulfillment Case Study

Carol Felzien April 25, 2008 Automated Responses, Automated status notification, Business process management, Customer Service, Order and Service Fulfillment, RMA tracking, order tracking No Comments

The Client
The client is an online provider of products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.

The Client’s Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed … Continue Reading

3 Simple Processes Any Company Can Improve with Workflow Automation

Pat Watters May 04, 2007 Automated Responses, Automated status notification, Business process management, Online Information Requests, Order and Service Fulfillment, Quote and Proposal review process, Sales and Marketing, Workflow, document routing and approval, vendor communications No Comments

Because workflow automation used to be reserved primarily for big budget Fortune 500 companies, many small to medium sized businesses still carry the mentality that, for whatever reason, it’s just not for them. They may think they can’t afford business process management. It’s a common misperception. Even if they know they can afford it, they may struggle to understand how to implement it and how it could improve daily operations in their business.

We’ve long said that business process management is for every business. To prove it, we’ve developed a one-size-fits-all list of 3 processes that virtually … Continue Reading

Order fulfillment with Workflow Automation

Pat Watters April 20, 2007 Automated status notification, Business process management, Order and Service Fulfillment, Quality Assurance process, RMA tracking, Workflow, order tracking, vendor communications No Comments

Order fulfillment just seems like one of those business processes tailor made for workflow automation. By nature, order fulfillment is typically a muddled, messy process that is difficult to track and almost impossible to effectively manage, without some sort of system in place. And the larger the company, the more disorganized the process typically is.

Think about it: and order comes in to your facility. Someone has to kick off the fulfillment cycle for that order. Let’s call her Mary. From that original point of contact, how many steps are there between Mary and the … Continue Reading

Welcome to Workflow Automation!

Pat Watters March 07, 2007 Accounting and Finance, CRM, Human Resources, IT Processes, Order and Service Fulfillment, Sales and Marketing, Workflow 1 Comment

Hi! Welcome to the first post at AutomateYourWorkflow.com! This new blog will be 100% focused on topics associated with workflow automation and business process management.

The business world is now faster paced than ever before, largely due to technology. It’s kinda funny that we marvel over how much time each new gadget will save us, and then proceed to cram that “saved time” full of other deadlines and things to keep us busy. The point is, when you’re moving at the pace we are in 2007, mistakes happen and steps get missed. That’s … Continue Reading