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Order Fulfillment Case Study

Carol Felzien April 25, 2008 Automated Responses, Automated status notification, Business process management, Customer Service, Order and Service Fulfillment, RMA tracking, order tracking No Comments

The Client
The client is an online provider of products for the telecom repair and refurbishment industry. The company provides a wide range of replacement accessory supplies including batteries, handsets, cables and more.

The Client’s Need
The client was dealing with a break down in communications with their overseas manufacturers. When a new product was developed, it was shipped to manufacturers for bidding purposes. Along the way communications went back and forth between both parties. If the bid was accepted, the communications continued back and forth. The problem is, there was no system in place to catch missed … Continue Reading

Order fulfillment with Workflow Automation

Pat Watters April 20, 2007 Automated status notification, Business process management, Order and Service Fulfillment, Quality Assurance process, RMA tracking, Workflow, order tracking, vendor communications No Comments

Order fulfillment just seems like one of those business processes tailor made for workflow automation. By nature, order fulfillment is typically a muddled, messy process that is difficult to track and almost impossible to effectively manage, without some sort of system in place. And the larger the company, the more disorganized the process typically is.

Think about it: and order comes in to your facility. Someone has to kick off the fulfillment cycle for that order. Let’s call her Mary. From that original point of contact, how many steps are there between Mary and the … Continue Reading