* You are viewing the archive for the ‘Prospect and customer follow up’ Category

The Ultimate Insult from a Telemarketer

Kevin LaFata November 29, 2007 Customer Service, Prospect and customer follow up, vendor communications 14 Comments

I recently received a “cold” call from a web marketing firm that suddenly took a turn for the worse.

Ok, so maybe this guy was just having a bad day, but I would tend to think the owners of this company would not condone this guy’s behavior. No names have been changed to protect anybody.

Also, a little background: I have what is medically described as “profound” hearing loss in one ear, and “severe” hearing loss in the other. For the most part I can do OK with telephone conversations, but occasionally need to ask a person to repeat something. This is … Continue Reading