Workflow Automation

I recently received a “cold” call from a web marketing firm that suddenly took a turn for the worse.

Ok, so maybe this guy was just having a bad day, but I would tend to think the owners of this company would not condone this guy’s behavior. No names have been changed to protect anybody.

Also, a little background: I have what is medically described as “profound” hearing loss in one ear, and “severe” hearing loss in the other. For the most part I can do OK with telephone conversations, but occasionally need to ask a person to repeat something. This is … Continue Reading

If you have used the Internet in the last couple of years, you probably have either heard the term “RSS” or seen those little orange wavy line icons. You even may know what the acronym stands for, or that RSS is based on XML. There’s no point in going into details. Who cares?! Because none of that really answers “What can RSS do for me?”

In reality, RSS is one of those things that once you understand the benefits, you’ll be using it left and right, and constantly thinking of ways RSS can improve your online experience. It is also kind … Continue Reading

Because workflow automation used to be reserved primarily for big budget Fortune 500 companies, many small to medium sized businesses still carry the mentality that, for whatever reason, it’s just not for them. They may think they can’t afford business process management. It’s a common misperception. Even if they know they can afford it, they may struggle to understand how to implement it and how it could improve daily operations in their business.

We’ve long said that business process management is for every business. To prove it, we’ve developed a one-size-fits-all list of 3 processes that virtually … Continue Reading

Order fulfillment just seems like one of those business processes tailor made for workflow automation. By nature, order fulfillment is typically a muddled, messy process that is difficult to track and almost impossible to effectively manage, without some sort of system in place. And the larger the company, the more disorganized the process typically is.

Think about it: and order comes in to your facility. Someone has to kick off the fulfillment cycle for that order. Let’s call her Mary. From that original point of contact, how many steps are there between Mary and the … Continue Reading